As a girl who loves to eat and tries out new drinks/food, something came to my attention when I tried a Korean noodles booth and ice-cream popsicle booth in a famous chinese supermarket (yes, the one which is 4 blocks away from my house) this afternoon.
Korean noodles booth: The female demonstrator handed the noodles sample to me with a friendly smiles. She also asked me whether I like the taste of the noodles and taught me methods of cooking the noodles. I was loving it and I eventually bought a package of the noodle!
Ice-cream popsicle booth: The female demonstrator did not look at me when she handed over the piece of popsicle to me. Her face was facing down all the time. She didn't smile or talk to me regarding the product. She was working there like a robot in an asembly line. I wondered what had happened to her life. Is it because her booth is one of the highly demanded booths in summer time? (Who doesn't want a piece of popsicle to cool down your throat in summer?)
How do we communicate with the others? OR How do other people receive our message?
55% is from Body Language (eg. eye contacts, facial expressions, gestures), 35% is from our Tone of Voices, & 5% is from words in used.
The girl in the ice-cream popsicle booth did not even want to communicate with me! I am not mad at her. I can't blame her as I think the salary she gets in this job may not able to feed her family. Yet, it reminds me how important it is to talk to my family, friends and clients with eye contacts and smiles. I am glad that I realized the importance of using body language a long time ago!
To all of my friends who are reading this blog: Please do not rely mainly on email/messenger in communicating or deepening relationship with your friends and family!
Korean noodles booth: The female demonstrator handed the noodles sample to me with a friendly smiles. She also asked me whether I like the taste of the noodles and taught me methods of cooking the noodles. I was loving it and I eventually bought a package of the noodle!
Ice-cream popsicle booth: The female demonstrator did not look at me when she handed over the piece of popsicle to me. Her face was facing down all the time. She didn't smile or talk to me regarding the product. She was working there like a robot in an asembly line. I wondered what had happened to her life. Is it because her booth is one of the highly demanded booths in summer time? (Who doesn't want a piece of popsicle to cool down your throat in summer?)
How do we communicate with the others? OR How do other people receive our message?
55% is from Body Language (eg. eye contacts, facial expressions, gestures), 35% is from our Tone of Voices, & 5% is from words in used.
The girl in the ice-cream popsicle booth did not even want to communicate with me! I am not mad at her. I can't blame her as I think the salary she gets in this job may not able to feed her family. Yet, it reminds me how important it is to talk to my family, friends and clients with eye contacts and smiles. I am glad that I realized the importance of using body language a long time ago!
To all of my friends who are reading this blog: Please do not rely mainly on email/messenger in communicating or deepening relationship with your friends and family!
5 comments:
yup.. eye contact & smile are very basic of customer service...
I remembered when I was working in CIBC, my manager told me that I had eye contact with customers but not enough of smile... (I did simile, but he requests big big smile... I just felt super tired on my face after a whole day smile)...
I really suck at this 'coz I don't like to put up an act, but it's true, s smile can really lift someone's spirit.
I guess the important thing is to smile like you mean it.
it's very good that you always have a big smile on your face, Clara! A big recognition for you!!! ;)
Clara, I'm suprised that u have such a deep thinking by just looking at the sales ppl. Good sharing, thx. :-)
Ha...Elaine & Heidi, thanks for your compliments. You gals are really smile lovers! Please keep smiling as they are your gifts from God! :)
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