" To be effective communication must be two-way;...idea, opinions, and information must be free flowing from one individual to another. It must also be marked by active, responsive listening, it must not be stressful, and it should be clear and direct."
Active listening="listen twice as much as you speak and ensure you are actively engaged in the conversation, not distracted by thinking of what you are going to say next."
Quoted from my insurance textbook
Even though most of the contents in my insurance textbook are boring, there are some practical and useful ideas about communication.
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